Skip to content Welcome to Expert Custom Packaging! These Terms & Conditions govern your use of our website, located at www.expertcustompackaging.com, and the services we provide (“Services”). By accessing or using our Website and Services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Website and Services.
Disclaimer: This document is a general template for Terms & Conditions and does not constitute legal advice. We recommend consulting with a legal professional to ensure compliance with applicable laws and regulations.
Acceptance of Terms
By accessing or using the Website and Services of Expert Custom Packaging, you acknowledge that you have read, understood, and agree to be bound by these Terms. Expert Custom Packaging reserves the right to modify, amend, or update these Terms at any time without prior notice. Your continued use of the Website and Services after such changes constitutes your acceptance of the updated Terms.
Registration and Account Security
Account Creation
To access certain features of our Website, you may be required to create an account by providing accurate and complete information, including a valid email address and password (“Credentials”).
Account Responsibility
You are responsible for maintaining the confidentiality of your Credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.
Privacy Policy
Your use of our Website and Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Website and Services, you consent to the practices described in the Privacy Policy.
Products and Services
Order Processing
All orders placed through the Website are subject to acceptance and availability. Expert Custom Packaging reserves the right to refuse or cancel any order for reasons including but not limited to product or service availability, errors in pricing or product information, or suspicion of fraudulent activity.
Customization
Our Services include custom packaging solutions tailored to your specifications. It is your responsibility to ensure that all artwork, designs, and specifications provided meet our requirements. We are not liable for errors resulting from inaccurate or incomplete information you provide.
Shipping and Delivery
Estimated Timelines
All production and delivery dates provided are estimates only. While we strive to meet these estimates, Expert Custom Packaging is not liable for any delays beyond our control.
Shipping Costs
Customers are responsible for all shipping and handling fees, including any applicable customs duties, taxes, or other charges. Shipping costs are based on the size, weight, destination, and shipping method selected.
Damaged or Lost Shipments
In the event of damaged or lost shipments, please contact us within [X] days of receipt to initiate a claim. We will assist you in filing a claim with the shipping carrier but are not responsible for damages or losses incurred during transit.
Returns and Refunds
Final Sale Policy
Due to the custom nature of our products, all sales are final. We only accept returns or offer refunds if the product is defective or damaged upon receipt.
Defective Products
If you receive a defective or damaged product, you must notify us within [X] days of receipt. Upon verification, we will provide a replacement or a discount on the affected product. The defective product must be returned at your expense within [X] days.
Customer Content and Artwork
Submission Requirements
All artwork, designs, and images must be submitted in CMYK format, with a minimum resolution of 300 DPI, and adhere to our Artwork Guidelines. Failure to comply may result in printing errors for which Expert Custom Packaging is not responsible.
Rights and Permissions
By submitting Customer Content, you grant Expert Custom Packaging a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display the content for the purpose of fulfilling your order and for marketing purposes, unless you opt out by notifying us in writing.
Content Responsibility
You are solely responsible for the content you submit. You warrant that you have all necessary rights and permissions to provide the content and that it does not infringe upon any third-party rights.
Intellectual Property
All content on the Website, including text, graphics, logos, and images, is the property of Expert Custom Packaging or its content suppliers and is protected by intellectual property laws. Unauthorized use of any materials on the Website is prohibited.
Limitation of Liability
To the fullest extent permitted by law, Expert Custom Packaging shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
Our total liability to you for all claims arising out of or relating to these Terms or your use of the Website and Services shall not exceed the amount paid by you, if any, for accessing the Website or using our Services.
Indemnification
You agree to indemnify, defend, and hold harmless Expert Custom Packaging, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees) arising from:
Governing Law
These Terms shall be governed and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in [Your Jurisdiction] for the resolution of any disputes arising out of or relating to these Terms or your use of the Website and Services.
Dispute Resolution
In the event of any dispute arising out of or relating to these Terms or your use of the Website and Services, you agree to first attempt to resolve the dispute informally by contacting us. If the dispute cannot be resolved informally, it shall be resolved through binding arbitration in accordance with the rules of [Arbitration Association], and judgment on the arbitration award may be entered into any court having jurisdiction.
Changes to Terms
Expert Custom Packaging reserves the right to modify these Terms at any time. All changes will be effective immediately upon posting to the Website. It is your responsibility to review these Terms periodically for any updates or changes. Your continued use of the Website and Services following the posting of changes constitutes your acceptance of such changes.
Termination
We reserve the right to terminate or suspend your access to the Website and Services, without prior notice or liability, for any reason, including but not limited to a breach of these Terms. Upon termination, your right to use the Website and Services will immediately cease.
Contact Information
If you have any questions about these Terms, please contact us:
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